Shipping & Delivery Policy

Unlike standard retail commerce, each crystal specimen and gemstone mala leaving Cresent Vibe undergoes a mindful preparatory ritual. Before encasement, items are inspected for mineral integrity, gently cleansed with Gangajal and sound frequencies, and packaged with respectful veneration.

Processing Window: Standard orders are consecrated and dispatched within 24 to 48 business hours (Monday through Saturday, excluding public gazetted holidays). Custom orders, bespoke sizing, and sacred energization requests may require an additional 24 hours of dedicated preparation.

We partner with tier-one express logistics carriers including BlueDart, Delhivery, DTDC, and India Post Speed Post to ensure fast, reliable delivery to every corner of India.

• Free Delivery Threshold: Any domestic order with a subtotal of ₹999 or more qualifies automatically for free express shipping at checkout.
• Nominal Handling: Orders under ₹999 carry a flat delivery fee of ₹80 to help cover protective insulation and insured transport.

For your convenience, Cash on Delivery is available across more than 19,000 postal pin codes in India:

• Verification: To safeguard against unauthorized orders, our customer concierge may send a brief WhatsApp or SMS verification confirmation prior to dispatch.
• Cash / UPI at Doorstep: Most courier delivery agents accept cash as well as instant UPI QR payment upon physical delivery.
• Availability: COD is valid for orders up to ₹5,000. For high-value custom geodes or bespoke heirloom malas exceeding ₹5,000, secure online prepaid checkout is required.

Cresent Vibe proudly shares sacred earth minerals with seekers around the world. International consignments are expedited via DHL Express, FedEx International Priority, or EMS International:

• Global Transit Windows: Typically 7 to 14 business days depending on destination customs clearance and postal handling.
• Customs & Import Duties: International shipments are declared with genuine HS codes and invoice values. Import duties, local VAT, or customs clearance fees assessed by the destination nation's regulatory bodies are the responsibility of the recipient.
• Tracking: Complete door-to-door international tracking numbers are transmitted upon customs dispatch from India.

Natural raw crystals and hand-carved gemstones possess delicate cleavage planes and natural geological inclusions. We treat every parcel as a sacred repository:

• Multi-layer protective bubble cushioning and biodegradable air pads.
• Reinforced corrugated outer shipping boxes with tamper-evident security tape.
• Individual velvet pouch and consecrated affirmation card included with every piece.

The moment your sacred parcel is handed to our courier partner, you receive an automated notification containing your airway bill (AWB) number and a direct tracking hyperlink:

• Delivery Attempts: Couriers make up to three (3) delivery attempts. You will receive an SMS and call alert before each attempt.
• Address Corrections: If you notice an error in your delivery address, contact our support team immediately via WhatsApp (+91 7309143122). We can amend addresses instantly prior to carrier dispatch.
• OTP Delivery: To ensure parcels are handed only to authorized recipients, certain express deliveries may require a secure One-Time Password sent to your phone.