Privacy Policy

Welcome to Cresent Vibe ("we", "our", "us", or "the Studio"), operated from our sacred curation studio in Varanasi, Uttar Pradesh, India (available via https://www.cresentvibe.com).

This Privacy Policy details the exact principles, legal foundations, and safeguards governing how we collect, handle, store, process, and protect personal data gathered from visitors, collectors, and seekers who access our platform or acquire our consecrated gemstones, jewelry, and ritual artifacts.

We operate with utmost reverence for your confidentiality, fully adhering to India's Digital Personal Data Protection (DPDP) Act, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, and aligned with global data protection principles including the EU General Data Protection Regulation (GDPR).

To fulfill your orders, provide tailored spiritual guidance, and maintain a seamless platform experience, we collect specific categories of information:

• Direct Identification & Contact Data: Your full legal name, delivery address, billing address, active email address, contact phone number, and WhatsApp number.
• Order & Transaction Details: Specific crystal items acquired, custom sizing specifications, Vedic consecration preferences, order numbers, invoice records, and shipping carrier tracking manifests.
• Spiritual & Bespoke Consultation Data: Inquiries sent via our contact forms, notes regarding birthstone resonance, chakra intentions, and tailored requests submitted to our curators.
• Device, Telemetry & Technical Attributes: IP address, browser type and version, geographic region, operating system, device identifiers, referral URLs, time spent per page, and interaction heatmaps.

Every piece of data gathered serves an explicit, lawful purpose strictly connected to your journey with Cresent Vibe:

• Order Fulfillment: Assembling, energizing, hand-packing, and delivering your crystals from our Varanasi studio to your doorstep.
• Real-Time Delivery Communication: Dispatching SMS, email, or WhatsApp tracking notifications so you are updated at every transit milestone.
• Artisan Customer Support: Resolving queries regarding gemstone care, cleansing rituals, return claims, and custom requests.
• Platform Security & Fraud Mitigation: Monitoring fraudulent checkout patterns, unauthorized account activity, and cyber threats to protect our community.
• Harmonious Communications (Optional): Providing celestial lunar forecasts, seasonal collection releases, and VIP invitations—strictly with your affirmative consent and one-click unsubscribe accessibility.

We value your trust implicitly. Cresent Vibe does not monetize, license, or sell your personal data. We disclose information strictly on a need-to-know basis to certified service providers who enable our operations:

• Logistics & Courier Partners: Trusted delivery networks (e.g., Delhivery, Blue Dart, India Post, and international freight partners) strictly to execute shipping.
• Communication Gateways: Official WhatsApp Business API providers and transactional email servers used exclusively for dispatch notifications and order confirmations.
• Regulatory & Legal Authorities: In rare instances where required by Indian statutory law, legal process, court orders, or governmental decrees to protect life, property, or legal rights.

Your data is stored in high-security, firewall-shielded cloud databases. We employ multi-tier defense strategies including cryptographic hashing, TLS 1.3 protocol standards, access-controlled back-office systems, and routine vulnerability audits.

We preserve your order and transaction records for the duration mandatory under Indian taxation, accounting, and commercial regulations (typically up to 7 fiscal years). Data collected for customer inquiries or optional newsletter subscriptions is immediately purged upon your verified erasure request or unsubscription.

Under applicable data protection legislation (including DPDP Act 2023 and GDPR), you retain complete sovereign control over your personal information:

• Right to Access & Summary: Request a structured extract of personal data we retain regarding your profile and order history.
• Right to Rectification: Promptly correct or update any inaccurate or obsolete contact details, addresses, or identifiers.
• Right to Erasure ("Right to Be Forgotten"): Demand the deletion of non-statutory personal data from our active records.
• Right to Withdraw Consent: Opt out of marketing newsletters, promotional WhatsApp updates, or non-essential cookies at any moment without penalty.

To exercise any of these privileges, email our dedicated data desk at support@cresentvibe.com with the subject line "Data Subject Request".

Our services and merchandise are designed for individuals aged 18 and older. We do not intentionally solicit or collect personal information from minors. If you are a parent or legal guardian and suspect that a minor has provided us with personal information without adult supervision, please contact us immediately for prompt removal.

As our studio expands, crafts new spiritual experiences, or adapts to evolving technological and statutory frameworks, we may periodically refine this policy. Material updates will be highlighted on this page with an updated revision date. We encourage periodic review to stay informed on our privacy stewardship.