Frequently Asked Questions

We encourage trusting your spontaneous intuition! In the mineral kingdom, the piece that instinctively catches your eye, evokes a gentle curiosity, or sparks warmth in your solar plexus is often the resonance your subtle body is seeking.

You can also choose based on specific intentions:

• Wealth & Abundance: Pyrite, Golden Citrine, Green Aventurine
• Protection & Shielding: Black Tourmaline, Obsidian, Tiger's Eye, Hematite
• Love & Emotional Harmony: Rose Quartz, Rhodonite, Kunzite
• Peace & Anxiety Relief: Amethyst, Howlite, Lepidolite, Blue Lace Agate
• Focus & Spiritual Clarity: Lapis Lazuli, Clear Quartz, Sodalite

Try our interactive Ritual Journal or use our bottom-left Crystal Matcher for personalized guidance.

Yes, unequivocally. Every single specimen, wrist mala bead, and raw crystal in our sanctuary is 100% geologically genuine, earth-mined, and unheated. We never sell reconstituted glass, synthetic resins, or chemically dyed powders.

Because our crystals are natural creations of the earth formed over millions of years, minor inclusions, natural phantom veining, and micro-crystallizations are natural hallmarks of authenticity. Every order includes an Authenticity Certificate.

Our studio is located along the ancient spiritual banks of Varanasi (Kashi). Prior to packaging, each piece is brought into our sanctum where it undergoes:

1. Physical Purification: Gentle misting with consecrated Gangajal (sacred Ganges holy water) to dissolve accumulated stagnant dust.
2. Vibrational Clearing: Sound attunement using Tibetan singing bowls and Vedic chanting frequencies.
3. Prana Activation: Smoke cleansing with pure white sage and sacred sambrani resin.

When your parcel arrives, it arrives energetically cleared and ready to be dedicated to your personal altar, wrist, or meditation corner.

Regular cleansing ensures your crystals remain vibrant and responsive to your intentions. We recommend:

• Moonlight Bathing: Place your stones near a windowsill or outdoors during the Full Moon to absorb lunar luminescence. Safe for all crystals!
• Smoke Cleansing: Pass your piece through incense, palo santo, or sage smoke for 30–60 seconds.
• Sound Cleansing: Ring a bell, chime, or singing bowl over your crystal altar.
• Water Warning: While quartz, amethyst, and jasper can be gently rinsed with cool water, never immerse soft or copper-rich minerals like Selenite, Pyrite, Malachite, or Lepidolite in water.

Yes, you can harmonize multiple crystals! We recommend grouping stones that share complementary intentions—for example, pairing Black Tourmaline with Pyrite creates both strong energetic shielding and grounded prosperity.

Wrist Guidance: As a general practice in Vedic crystal tradition, wear bracelets on your left wrist to receive internal energy, intuition, and calm; wear on your right wrist to project action, protection, confidence, and manifest external goals.

We offer a seamless, 256-bit encrypted checkout supporting:

• Instant UPI: Google Pay, PhonePe, Paytm, BHIM, and all UPI apps.
• Debit & Credit Cards: Visa, MasterCard, RuPay, Maestro, and American Express.
• Net Banking: Supported across all major national and private Indian banks.
• Cash on Delivery (COD): Available across 19,000+ Indian pincodes for orders up to ₹5,000.
• International Payments: Major international credit cards and PayPal for global seekers.

Yes! Cash on Delivery is available across most serviceable pin codes in India for orders up to ₹5,000. For security and to prevent fraudulent automated dispatches, a quick WhatsApp or SMS verification confirmation may be requested prior to parcel pickup.

Most courier delivery partners also accept contactless UPI payment at your doorstep upon physical delivery.

Absolutely. We take immense pleasure in crafting bespoke pieces tailored to your exact wrist circumference or specific astrological/planetary intentions.

Simply message our studio curators via our Contact Page or directly on WhatsApp (+91 7309143122) with your wrist dimensions or intention preferences.

As soon as your order is placed, you will receive an immediate confirmation email and an automated WhatsApp notification containing your order reference ID, summary of selected pieces, and consecrated dispatch timeframe.

Orders are carefully cleansed, packaged, and dispatched from our Varanasi studio within 24 to 48 business hours.

• Metros (Delhi NCR, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad): 2 to 4 business days.
• Tier 2 & Tier 3 Cities: 3 to 5 business days.
• Remote Locations, North-East & Islands: 5 to 7 business days via India Post Speed Post.

Domestic express shipping is FREE on all orders over ₹999 (nominal ₹80 flat rate for smaller orders). Read our complete Shipping & Delivery Policy.

Yes! Cresent Vibe ships globally to the USA, UK, Canada, Europe, Australia, UAE, and Singapore via DHL Express, FedEx International, and EMS Speed Post.

International transit typically takes 7 to 14 business days. Tracking numbers with live global courier status are dispatched via email upon carrier handoff.

Once our logistics partner scans your parcel, you will receive an instant WhatsApp alert and email containing your Airway Bill (AWB) tracking number and a live one-click tracking URL.

You can also contact our team anytime on WhatsApp (+91 7309143122) with your order number for an instant status update.

Every parcel is covered by our 48-Hour Sacred Damage Shield Guarantee. Natural minerals are delicate, and while we double-box with shockproof cushioning, courier accidents can occasionally happen.

Simply message our WhatsApp (+91 7309143122) or email us (hello@cresentvibe.com) within 48 hours of delivery with photos or a short unboxing clip. We will arrange a free instant replacement or a 100% full refund without hassle or delay.

We want you to feel a genuine resonance with your pieces. If a crystal or bracelet does not harmonize with your intentions, you have 7 calendar days from the delivery date to initiate a return or exchange.

The piece must be in its unworn, original condition with the velvet pouch and certificate. Review our full Return & Refund Policy for step-by-step instructions.

Once your returned parcel is received at our Varanasi studio and inspected, refunds are credited back to your original payment instrument within:

• UPI / Net Banking: 2 to 4 banking business days.
• Credit / Debit Cards: 5 to 7 banking business days.

For COD orders, refunds are transferred directly via instant UPI or NEFT bank transfer upon confirming your account details.

Our studio near Ramnagar Fort in Varanasi is currently an active workshop dedicated to mineral curation, sacred energization rituals, and dispatch logistics.

While we do not host walk-in retail hours, we occasionally welcome seekers for scheduled private consultations. If you are visiting Varanasi, please reach out to us at least 48 hours in advance via our Contact Page or WhatsApp (+91 7309143122).