Welcome to the Cresent help hub! Below are answers to the questions we hear most often. If you don’t find what you’re looking for, reach out anytime at info@cresentvibe.com or +91 7309143122 — we’re here 24/7.
🛒 Orders & Payments
Q: How do I place an order?
A: Simply click “Add to Cart” on any product, then proceed to checkout. Enter your shipping details, choose a payment method, and confirm your order. You’ll receive an email confirmation instantly.
Q: What payment methods do you accept?
A: We accept UPI (PhonePe, Google Pay, etc.), credit/debit cards, net banking, and wallet payments — all processed securely via trusted Indian payment gateways.
Q: Is my payment information safe?
A: Yes! All transactions are protected with SSL encryption. We never store your card or UPI details.
📦 Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! Orders above ₹999 qualify for free delivery. For orders below that, we charge a flat rate of ₹49 across India.
Q: How long does delivery take?
A:
- Metro cities: 2–4 business days
- Other locations: 4–7 business days
- Remote areas: up to 10 days
Q: Can I track my order?
A: Absolutely! Once your order ships, we’ll send you a tracking link via email or WhatsApp.
🔄 Returns & Exchanges
Q: What’s your return policy?
A: We offer free returns within 7 days of delivery — no questions asked (as long as the item is unused and in original packaging).
Q: How do I return an item?
A: Just email us at info@cresentvibe.com with your order number and reason. We’ll arrange a free pickup or guide you through the return process.
Q: Can I exchange an item?
A: Currently, we don’t offer direct exchanges. But you can return the item and place a new order for your preferred product.
💎 Products & Care
Q: Are your crystal bracelets authentic?
A: Yes! Each bracelet is handcrafted using natural, genuine stones like Clear Quartz, Green Aventurine, Moonstone, and Lapis Lazuli — chosen for their energetic properties.
Q: How do I care for my bracelet?
A: To preserve its energy and shine:
- Avoid contact with water, perfume, or chemicals
- Clean gently with a soft dry cloth
- Recharge under moonlight if desired (many customers do this!)
Q: Do you offer sizing for bracelets?
A: Our standard bracelets fit most adult wrists (approx. 17–19 cm). If you need a custom size, let us know at checkout in the “Order Notes” section.
🛍️ “Buy from Amazon” Items
Q: Why do some products say “Buy from Amazon”?
A: These are curated lifestyle items (like trainers or watches) that we recommend but are fulfilled by Amazon.in. Clicking the button takes you directly to Amazon to complete your purchase.
Q: Can I return “Buy from Amazon” items to Cresent?
A: No. These orders are managed by Amazon. Please initiate returns or support requests through your Amazon account.
📞 Customer Support
Q: How quickly do you respond to messages?
A: We aim to reply within 24 hours — often much faster! You can reach us via:
- Email: info@cresentvibe.com
- Phone/WhatsApp: +91 7309143122
- Facebook: Cresent Vibe
Q: Do you offer gift wrapping?
A: Not currently — but all our packages are thoughtfully packed in eco-friendly materials and do not include price tags, making them perfect for gifting!
Still have questions?
We’re always happy to help. Just drop us a message — your wellness journey matters to us.
✨ Shop the vibe. Feel the change.
— The Cresent Team